Welcome to the JumpStory Help Center

Please feel free to contact us if you cannot find the answers you are looking for on this page.

Frequently Asked Questions

JumpStory is the only platform in the world, where AI is helping you search and find authentic and high-performing visuals for your next newsletter, website, blogpost, social media story, poster etc.

By using images found through JumpStory, you get up to 80% better results than with traditional stock photos. The results include images that look more natural & authentic than traditional stock photos. We even provide you with smart additional design tools that allow you to automatically remove the background; match texts with images using AI; image editing; image archive and much more!

We are aware that some stock photo websites allow users to search before signing up, but JumpStory is not just another stock photo website, we’re a unique search platform with curated authentic visuals, powerful AI features, text-match, editing tools and so much more.

We suggest that you simply start a free 7-day trial period and see for yourself! 🤗

JumpStory’s search engine allows you to search among millions of photos, videos, illustrations and icons – all with an international standard license available for broad use. You can search within a multitude of genres, and you will only find authentic and high-performing visual content.

The images found through JumpStory can be used for commercial and non-commercial purposes, as long as you follow our Business Terms & Conditions.

On top of that, our Pro and Teams plans come with a global insurance on all images found using JumpStory’s search engine – making it worry free to use images found using our search engine.

There are hundreds of millions of free images on the internet. Today you can use Google Images or free image platforms to find this content, but the challenge for many small companies and entrepreneurs is that searching through all this content is both very time-consuming and confusing. It’s hard to figure out, whether the visual content can actually be used for editorial and commercial purposes or not.

JumpStory makes it super simple to find the most relevant visual content through our advanced search engine and AI technology. We’re never charging you to download any content, but you’re paying a small monthly subscription fee to use our smart search engine and get access to our many other clever tools such as background removal, image editing, personal search assistant, global insurance and much more.

We wanted to go an extra mile for you, so in addition to sourcing images only from quality partners, we’ve also included a global insurance for users in our Pro and Teams plans.

As many as you want! As a JumpStory user you can do an unlimited amount of searches for photos, videos, illustrations, icons and JumpStories.

No, we don’t sell images individually. We’re a search platform giving you access to millions of authentic photos, videos, etc. and powerful features.

We offer a subscription access to our platform, where searching for images is just a part of what you get as a user. A JumpStory subscription also includes access to our photo editing tools, automatic background removal, text-match features, personal search assistant and much more, based on the plan you’ve chosen.

Our Pro and Teams plans let you share your JumpStory account with additional users.

Do you need additional accounts? No problem! Simply e-mail us about your needs and we will get back to you with preferred pricing. ❤️

JumpStory has a very unique PA-service. Basically, if you can’t find, what you’re searching for, we will find it for you! 🤩

We are – as far as we know – the only company in the world to offer this feature, so you will never end up disappointed because you were not been able to find what you were looking for.

You will always receive the visuals from us within 24 hours, during our opening times. ❤️

Yes, absolutely! 🤩 We have both a photo editor AND a smart tool to remove image backgrounds in a matter of seconds. This is all included in the price, once you have signed up for JumpStory, based on the plan you’ve chosen.

Yes, you absolutely can! 🤗 If you need more than one login, simply e-mail us, and we will come up with a preferred price for multiple accounts.

At JumpStory we believe it should be just a simple to cancel a subscription, as it is to create one. Therefore, simply login to the platform and go to your account settings.

Simply use the contact form below and our team will get back to you within 24 hours, during our opening times.

We made a short video that explains how to add your discount code.