FAQ

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Frequently asked questions and answers

JumpStory is the only platform in the world, where AI is helping you pick high-performing images for your next newsletter, website, blogpost, social media story, poster etc. By using images from JumpStory you get up to 80% better results than with traditional stock photos. On top of that we only have images of real people and real emotions and even provide you with smart additional AI-features such as remove the background; image editing; optimize for web, image archive etc.

JumpStory’s visual universe is offered only to companies/organizations and other legal entities.

You can try out JumpStory free of charge for up to 30 days. If it turns out to be something for you – as we firmly believe it will be – you can continue as a satisfied user for a monthly fee of just 25 US Dollars, giving you unlimited access to the entire JumpStory universe.

During the free trial period, you have access to the entire JumpStory universe, and you can unsubscribe with one day’s notice, however not within the first 48 hours. If you unsubscribe before the end of your trial period, your credit card, or other payment method, will not be charged.

No problem! Simply e-mail us about your needs, and we will come up with a very good and discounted price for multiple users / accounts.

No. We are aware that some stock photo websites put up their full photo archive for everyone to view. This has resulted in a lot of copycat activities and copyright trolling. In addition to this, JumpStory is not just another stock photo website. We’re a visual universe with AI features, text-match, editing tools and much more.

We suggest that you simply create an account on our site – we have a 30 day free trial period. Also our #1 priority at JumpStory is your happiness. This means that we stand by our product 100%, no matter what, no questions asked, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Whatever it takes. Just reach out to our Customer Happiness Team. Happiness. Guaranteed.

JumpStory’s search engine is part of our visual universe and allows you to search among millions of photos, illustrations, videos, icons, vectors and fonts. You can search within a multitude of genres, and you will only find high-performing photos and videos.

Yes – as long as you follow the terms for the use stated in our Terms of Business.

JumpStory has a very unique PA-service. Basically, if you can’t find, what you’re searching for, we will find it for you – for free!

We are – as far as we know – the only company in the world to offer this Personal Assistant, so you will never end up disappointed not being able to get, what you were looking for. You will always receive the photos from us within 24 hours!

Our #1 priority at JumpStory is your happiness. This means that we stand by our product 100%, no matter what, no questions asked, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Whatever it takes. Just reach out to our Customer Happiness Team. Happiness. Guaranteed.

Yes, absolutely. We both have a photo editor AND a smart tool to remove image backgrounds in a matter of seconds. This is all included in the price, once you have signed up for JumpStory.

No. Irrespective of what type of work (image, illustration, etc.) you download from JumpStory, you do not have to credit the person who created the work. You can use the content without restriction or any form of reference or credit.

As many as you want! Once you have registered as a user on JumpStory, you can download and use the photos, videos, illustrations, icons, vectors and other content without any restrictions.

Yes, you absolutely can 🙂 If you need more than one login, simply e-mail us, and we will come up with a very good and discounted price for multiple users / accounts.

As JumpStory we believe it should be just a simple to cancel a subscription, as it should be to create one. Therefore you can cancel your subcription with one simple click, once you’ve logged in to the platform, or you can e-mail our Customer Happiness Team and have them help out. Their e-mail is support@jumpstory.com

If you’re super excited about something or just have a great idea for us, please send an e-mail to happy@jumpstory.com

If there is something that you’re not happy about, please write to unhappy@jumpstory.com

If you have any general inquiries, simply contact support@jumpstory.com

We look very much look forward to hearing from you!

“Avoid the copyright traps with this image library”
The Next Web
“This Smart AI-Powered Stock Photo Library
Helps You Find the Perfect Image”
Entrepreneur.com
"JumpStory is using machine learning to create
more powerful content for marketing"
Forbes Magazine
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