FAQ

Answers to common questions about JumpStory.

If you cannot find the answer to your question here, please contact us

Frequently asked questions and answers

JumpStory helps you browse millions and millions of professional and authentic photos, videos, illustrations, icons and vectors under the public license Creative Commons 0. Our goal is to help you find the perfect visual in seconds.

We use machine learning and AI to help you match your text with visuals; predict the performance of images and much more. We’re not just a collection of photos. We’re a visual universe.

JumpStory’s visual universe is offered only to companies/organizations and other legal entities.

You can try out JumpStory free of charge for up to 30 days. If it turns out to be something for you – as we firmly believe it will be – you can continue as a satisfied user for a monthly fee of just 25 US Dollars, giving you unlimited access to the entire JumpStory universe.

During the free trial period, you have access to the entire JumpStory universe, and you can unsubscribe with one day’s notice, however not within the first 48 hours. If you unsubscribe before the end of your trial period, your credit card, or other payment method, will not be charged.

No. We are aware that some stock photo websites put up their full photo archive for everyone to view. This has resulted in a lot of copycat activities and copyright trolling. 

In addition to this, JumpStory is not just another stock photo website. We’re a visual universe with AI features, text-match, editing tools and much more.

We suggest that you simply create an account on our site – we have a 30 day free trial period. Delete the account afterwards (after testing) if you’re not satisfied.

JumpStory’s search engine is part of our visual universe and allows you to search among millions of images and illustrations. You can search within a multitude of genres and find traditional stock-photo images or more unique photos from around the world, including videos, icons and vector images under the public license Creative Commons 0.

We are constantly working to improve the search engine in our JumpStory universe, so if you have themes or specific images you would like to see added, please don’t hesitate to write to support@jumpstory.com

All JumpStory images are Creative Commons 0.

Does this mean that we just provide visuals that can be found anywhere else on the internet? The short answer is NO, but it requires a bit more of explaining, because it’s actually quite a complex technology making all of this possible.

We get our visuals in two ways:

  1. We have a large team of photographers in countries all over the world, who provide us with relevant photos, videos and illustrations.
  2. We have built a unique robot technology that looks on the internet for visuals that are licensed as under the public license Creative Commons 0 and picks the best ones to include on JumpStory.

The biggest problem with photos, videos etc. on the internet today is that people have no idea, if they can actually use them or not. This means that a lot of companies simply go to Google and search for images and take the chance. In addition to this there are millions and millions of photos and videos in cyberspace that have been uploaded by photographers, who want to give them away for free, but don’t have the skillset to tag or index them properly.

This means that Google and other search engines are unable to find and include them, so it would be a bit like amazing Open Source software like WordPress never being found by its users.

One of the reasons why we created JumpStory is to solve these problems for marketers and creative people in the world. So the JumpStory robot crawler technology understands online licenses and sources the images that are licensed under Creative Commons 0 which as a general rule are legal to use – while at the same time taking into consideration image quality and style. Read our Terms of Business very carefully before using our services.

Yes – as long as you follow the guidelines for Creative Commons 0 license visuals and are aware of the terms for the use stated in our Terms of Business. When you search the JumpStory-platform for visual content, we will provide you with photos and images licensed under Creative Commons 0-terms.

Yes – as long as you follow the guidelines for Creative Commons 0-license visuals.

JumpStory has a very unique Search Help service. Basically, if you can’t find, what you’re searching for, we will find it for you – for free!

We are – as far as we know – the only company in the world to offer this service, so you will never end up disappointed not being able to get, what you were looking for. You will always receive the photos from us within 24 hours!

JumpStory has created a smart tool that we’ve named HighJumper. As a user, you’ll see it as a small icon next to images that are likely to perform above average.

HighJumper is what some people would refer to as Artificial Intelligence (AI). It basically means that we have developed and trained a robot to help you identify the photos and illustrations that are going to create the best results when used in your newsletters, blog posts, SEO-articles etc.

What inspired the creation of the HighJumper technology? At JumpStory we love to study the latest research within neuro marketing, when it comes to understanding the human brain, and how it responds to visual content. There has been done millions of brain scans, where researchers look at, how the brain perceives everything from contrast to colors, emotions and ‘the golden cut’ in order to understand, why we respond to things the way we do.  

At JumpStory we use this (neuro-marketing) research and combine it with our own split-testing to help predict which images will perform the best. Of course, you can’t take an image away from its context, so the impact will also depend on the context in which it is shared; the text that goes along with it etc.

Nevertheless, we want to contribute to moving the marketing focus from images to impact, and we’ve created a short video about HighJumper and the vision. Hope you’ll enjoy it.

Yes, absolutely. We both have a photo editor AND a smart tool to remove image backgrounds in a matter of seconds. This is all included in the price, once you have signed up for JumpStory.

No. Irrespective of what type of work (image, illustration, etc.) you download from JumpStory, you do not have to credit the person who created the work. You can use the content without restriction or any form of reference or credit.

As many as you want! Once you have registered as a user on JumpStory, you can download and use the photos, videos, illustrations, icons, vectors and other content without any restrictions.

Yes, you absolutely can 🙂 If you need more than one login, simply e-mail us.

Just write to us on support@jumpstory.com – we very much look forward to hearing from you!

Understand JumpStory a little better with these short videos…

Play Video

A two minute introduction to the JumpStory universe

More than 10 million photos and illustrations.

Download and use as many images as you want.

AI search engine that matches your text with relevant images in seconds.

We walk the extra mile to make you happy as a customer.