Support

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We have answered the most frequent questions below. Please have a look at these, before you reach out to us.

The questions most frequently asked

Find the questions and answers below.

JumpStory is the only platform in the world, where AI is helping you search and find authentic and high-performing visuals for your next newsletter, website, blogpost, social media story, poster etc.

By using images found through JumpStory, you get up to 80% better results than with traditional stock photos. The results include images that look more natural & authentic than traditional stock. We even provide you with smart additional AI-design tools that allow you to remove the background; automatically match texts with images; image editing; image format conversion; image archive and much more!

You may create a user account if you 1) are an individual 18 years or older or 2) are an employee or authorized agent for a legal corporate entity, NGO or limited liability company.

By using images found through JumpStory, you get up to 80% better results than with traditional stock photos. The results include images that look more natural than traditional stock. We even provide you with smart additional AI-design features that allow you to remove the background; automatically match texts with images; image editing; image format conversion; image archive and much more.

You can try out JumpStory free of charge for up to 7 days.

If it turns out to be something for you – as we firmly believe it will be – you can continue as a satisfied user for a monthly fee of just 39 US Dollars, giving you unlimited access to the entire JumpStory universe.

During the free trial period, you have access to the entire JumpStory universe, and you can unsubscribe with one day’s notice. If you unsubscribe before the end of your trial period, your credit card, or other payment method, will not be charged.

No problem! Simply e-mail us about your needs, and we will come up with a very good and discounted price for multiple users / accounts.

No. We are aware that some stock photo websites allow users to search before signing up. Users have to then wade through many irrelevant results. In addition to this, JumpStory is not just another stock photo website. We’re a search platform with AI features, text-match, editing tools and much more.

We suggest that you simply create an account on our site – we have a 7 day free trial period.

JumpStory’s search engine is part of our visual universe and allows you to search among millions & millions of photos, illustrations, videos, icons, vectors and audio – all with international standard license available for broad use. You can search within a multitude of genres, and you will only find authentic and high-performing visual content.
The visuals found through JumpStory can be used for commercial and non-commercial purposes, as long as you follow the terms for the use stated in our Terms of Business. We only make you search for content that has international standard license.

JumpStory has a very unique PA-service. Basically, if you can’t find, what you’re searching for, we will find it for you – for free!

We are – as far as we know – the only company in the world to offer this Personal Assistant, so you will never end up disappointed not being able to get, what you were looking for. You will always receive the visuals from us within 24 hours!

Yes, absolutely. We both have a photo editor AND a smart tool to remove image backgrounds in a matter of seconds. This is all included in the price, once you have signed up for JumpStory.

As many as you want! Once you have registered as a user on JumpStory, you can search for photos, videos, illustrations, icons, vectors and other content found on the platform.
Yes, you absolutely can. If you need more than one login, simply e-mail us, and we will come up with a very good and discounted price for multiple users / accounts.

As JumpStory we believe it should be just a simple to cancel a subscription, as it should be to create one. Therefore you can cancel your subscription with just a few clicks, once you’ve logged in to the platform, or you can contact our Customer Support Team and have them help out.

If you subscribed to JumpStory with PayPal and wish to cancel your account, please do the following: 

1) Sign in to your PayPal Account by clicking here.

2) Follow these steps provided by PayPal: 

Private Accounts:

  • Click the “Settings” (gear) icon at the top right corner of the page
  • Click “Payments”.
  • Click “Manage pre-approved payments” under “Pre-approved payments.”
  • Select “JumpStory”, and click “Cancel”.
  • Click “Cancel Profile” to confirm your request.

Remember to cancel the subscription at least one day before the next payment is due, otherwise you will be charged.

    Business Accounts:

    • Click the “Profile” icon at the top of the page and then click “Account settings”.
    • Click “Website payments”.
    • Click “Update” next to Manage automatic payments in the Website payments section.
    • Click “My preapproved payments”.
      Select the subscription you wish to stop.
    • Click Cancel next to Status.

    Remember to cancel the subscription at least one day before the next payment is due, otherwise you will be charged.

    Contact our customer support team

    Please contact our support below if you did not find what you were looking for in our FAQ section.