Support

JumpStory Support - We're here to help

We have answered the most frequent questions below. Please have a look at these, before you reach out to us.

The questions most frequently asked

Find the questions and answers below.

JumpStory is the only platform in the world, where AI is helping you pick high-performing images for your next newsletter, website, blogpost, social media story, poster etc.

By using images found for you, JumpStory you get up to 80% better results than with traditional stock photos. The results include images that look more natural than traditional stock. We even provide you with smart additional AI-design features that allows you to remove the background; automatically match texts with images; image editing; image format conversion; image archive and much more!

You may create a user account if you 1) are an individual 18 years or older or 2) are an employee or authorized agent for a legal corporate entity, NGO or limited liability company.

You can try out JumpStory free of charge for up to 14 days or choose our yearly subscription and save 4 months by doing so

If it turns out to be something for you – as we firmly believe it will be – you can continue as a satisfied user for a monthly fee of just 25 US Dollars, giving you unlimited access to the entire JumpStory universe.

During the free trial period, you have access to the entire JumpStory universe, and you can unsubscribe with one day’s notice. If you unsubscribe before the end of your trial period, your credit card, or other payment method, will not be charged.

No problem! Simply e-mail us about your needs, and we will come up with a very good and discounted price for multiple users / accounts.

No. We are aware that some stock photo websites allow users to have access to the full photo archive. Users have to then wade through many irrelevant images. In addition to this, JumpStory is not just another stock photo website. We’re a visual universe with AI features, text-match, editing tools and much more.

We suggest that you simply create an account on our site – we have a 14 day free trial period.

JumpStory’s search engine is part of our visual universe and allows you to search among millions of photos, illustrations, videos, icons, vectors and fonts, all available for broad use under cc0 licenses or similar. You can search within a multitude of genres, and you will only find high-performing photos and videos.

Yes. All photos can be downloaded and used for comercial and non-commercial purposes, as long as you follow the terms for the use stated in our Terms of Business. We only make you search images that are CC0 or similar.

Yes.

JumpStory has a very unique PA-service. Basically, if you can’t find, what you’re searching for, we will find it for you – for free!

We are – as far as we know – the only company in the world to offer this Personal Assistant, so you will never end up disappointed not being able to get, what you were looking for. You will always receive the photos from us within 24 hours!

Yes, absolutely. We both have a photo editor AND a smart tool to remove image backgrounds in a matter of seconds. This is all included in the price, once you have signed up for JumpStory.

As many as you want! Once you have registered as a user on JumpStory, you can search for and download the photos, videos, illustrations, icons, vectors and other content found on the platform and created under a cc0 license or similar from the owner.

Yes, you absolutely can. If you need more than one login, simply e-mail us, and we will come up with a very good and discounted price for multiple users / accounts.

As JumpStory we believe it should be just a simple to cancel a subscription, as it should be to create one. Therefore you can cancel your subscription with one simple click, once you’ve logged in to the platform, or you can contact our Customer Success Team and have them help out.

If you’re using Paypal on JumpStory and wish to cancel your account, please do the following:

  • Login to your PayPal account.
  • Enter your settings by clicking on the ‘gear icon’ in the top right corner.
  • Click on “Payments” and select “Manage automatic payments”.
  • Click on “View”, choose “Show active” and select JumpStory ApS.
  • Click on “Cancel”.
Your subscription has now been cancelled. Once you have done this, your payments will automatically be cancelled on JumpStory as well.

Simply reach out using our Customer Support page.

Contact our customer support team

Please contact our support below if you did not find what you were looking for in our FAQ section.

Before you go

Get 14 days of free access to JumpStory.

Simply click below and complete the registration to get free access.