Business terms and conditions

1. General

1.1 Dear customer

The following business terms and conditions [‘Terms’] form a legal agreement between you and us, and describe together with our data policy, the terms, conditions, rights and responsibilities for any content, that apply when you purchase a subscription to (‘the Website’), which is owned and operated by JumpStory ApS, Axel Gruhns Vej 2B, 8270 Hojbjerg, Denmark, reg. no. 39622068 (‘JumpStory’, ‘we’, ‘our’).

1.2 By registering as a user on the Website, you (the ‘User’, ‘you’) agree to abide by and be bound by the Terms. The Terms govern your access to and use of our service, and we encourage you to read them carefully.

1.2.1 Our service is aimed at people who are at least 13 years of age. If you are less than 13 years old, you are not permitted to use the service. You are also not permitted to use our service if you are otherwise legally prohibited from having access to or using our service under legislation.

1.2.2 If you agree to the Terms on behalf of your employer or any other entity, you declare and warrant (i) that you have the authority to enter into a binding agreement on behalf of your employer or the relevant entity in relation to these Terms, (ii) that you have read and understand the Terms, and (iii) that you accept the Terms on behalf of the party you represent. If you do not have the authority to bind your employer or the given legal entity, you are not permitted to accept the Terms.

1.3 We may change the Terms at any time, taking effect for any future purchases, including automatic renewals. In the case of significant changes, you will receive notice via the email address you used to create your user account. In the case of significant changes, the agreement may be terminated with 14 days’ notice, effective from the date the changes take effect. The changes are deemed to have been approved by you if you continue to use our service after the new terms have entered into force.

1.4 Your use of our service is subject to the terms that apply at the time of use.


2. Our service

2.1 We make a visual universe available to you, within which you can find and edit millions of images, illustrations and more. In these Terms, this visual universe is referred to as the ‘Service’.


3. How to register as a user

3.1 To access the Service, you must choose a subscription and create a user on the Website. In line with clause 1.2.1 above, you must be at least 13 years old in order to use our Service.

3.2 When you create a subscription/user, you will be asked to enter a company name, name, address, phone number, and email address. You are responsible for ensuring that the information entered is correct.

3.3 If your information changes after you register, you must immediately log in to your user account on the Website and update the information, so that we do not have inaccurate information on file about you.

3.4 You must also choose a password, to be used when you log in to the Website to use the Service. The password you choose is personal and must not be disclosed to others. You have a duty to ensure that the password is not revealed to third parties. Should this happen, you are obligated to notify JumpStory. We may change the password if we believe there is a risk that the account has been compromised or is being used in violation of our Terms. You can also change your password when you are logged in.


4. Free trial period

4.1 Your subscription to the Service can start with a 30-day free trial, which gives you the opportunity to try out the Service at no charge. The trial period is intended as a way to allow you to see the service ‘from the inside’ and try out parts of the Service free of charge, before you start paying for your subscription.

4.1.1 The trial period may be terminated at any time with one day’s notice. After the trial period expires, your subscription will automatically continue unless you actively terminate it. Log in to your account and use the link to notify JumpStory that you wish to terminate the agreement. If you do this after the trial has expired, the notice period is one month. You can continue to use the Service after you terminate your subscription, for the remainder of the trial period.

4.1.2 It is our intention to only offer you the free trial period once. If you have already made use of the free trial period, you will not be permitted to have another free trial for 24 months from the date the free trial period expires.


5. How to pay for your subscription

5.1 The subscription prices are shown on the Website. Prices are quoted in US Dollars, including VAT. Subscriptions renew automatically and can be terminated at one month’s notice, coinciding with the end of your payment period.

5.2 Payment is made using one of the common payment cards. When you click to sign up, you will be taken to the payment page and asked to enter your payment details. Payments for the subscription are charged every month, in advance.

5.3. We use a secure payment server that encrypts all information using the SSL protocol. This encryption ensures that no unauthorised persons have access to your payment information.

5.4. You are responsible for updating your payment information if your payment card is blocked or expires. You can do this when you are logged in to the Website, or by contacting If we are unable to charge the payment to your payment card, an invoice for your subscription will be sent to your email address.


6. How to terminate your subscription

6.1 You can terminate your subscription at one month’s notice, coinciding with the end of your payment period.

6.2 Failure to pay for your subscription, for example by deleting your payment information, will not be seen as termination and does not relieve you of the obligation to pay.


7. Right of cancellation

7.1 Right of cancellation for business customers:

7.1.1 Business customers have no 14-day cancellation entitlement, unless agreed otherwise in writing with us.


8. Availability and access to the Service

8.1 The Service is available 24 hours a day, 7 days a week. However, JumpStory cannot guarantee that the service will always be free from faults or disruptions. If any faults or disruptions to the service are discovered, JumpStory has the right to rectify these, without such faults or disruptions being deemed as a breach of these Terms. JumpStory also has the right, within reasonable limits, to shut down the Service to perform upgrades and maintenance or the like.


9. Protection of personal data

9.1 Our data policy states how we process and protect your personal data when you use the Service. You must accept our data policy in order to use the Service.


10. Suspension of the Service

10.1 Where an amount due for payment has not been paid, or where we have a reasonable suspicion that you are misusing the Service, in violation of our core values, to disseminate pornographic, hateful, racist or extreme religious material, we have the right to suspend your access to the Service – without your prior consent. We will notify you as soon as possible after your access has been suspended. The suspension will cease when all overdue amounts have been paid/there is no longer a reasonable suspicion of misuse.

10.2 In the case of a material breach of these Terms, we are further entitled to cancel the subscription. Cancellation as above does not relieve you of your payment obligation towards us, and you will not be entitled in such cases to a refund of any payments already paid.


11. Restrictions on the use of the Service

You agree that all use of the search engine for images that is part of the Service will be based on the license terms that apply for photos and illustrations with the licenses ‘Creative Commons 0’ or ‘Public Domain’.


12. Questions and complaints

12.1 If you have any questions or complaints, we would be very interested to hear them. You are therefore very welcome to write to us at

12.2 Any disputes will be settled under Danish law.


13. Other conditions

13.1 We may change the subscription prices at any time. Price increases will only take effect from the next payment period on your subscription. You can therefore terminate your subscription, giving the required notice and coinciding with the end of your current payment period, before the price increase takes effect.

This version was last revised on 20 August 2019.

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